STORE POLICY

If your package does not successfully deliver and is sent back to Glamdoll Luxe Hair , it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:

The shipping address does not exist

The shipping address is misspelled by the customer

The shipping address is missing information (i.e. apt/bldg/suite number)

The carrier is unable to safely deliver the package

The addressee has moved

The addressee has refused the package

Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.  We also do not guarantee that your item will be the same price as your original order.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Glamdoll Luxe Hair  does not take responsibility for lost, misplaced, or incorrectly delivered shipments.

All sales are FINAL and there are no refunds allowed on any grounds

Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.

Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way(Original ties must remain in tact as it was received by the customer). Send your return item(s) including your first name, last name,phone number, the reason for the return and original receipt to:

Christine Nalls 
50 Booth Crest, Ajax Ontario L1Z 1H8

For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No returns will be accepted sale or clearance items. The customer is responsible for all return freights in a product return transaction. Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question.  Once a store credit or Gift Card is issued, it may not be redeemed as cash on any grounds.  

NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS ( LACE CLOSURES & LACE FRONTALS),  CAN NOT BE RETURNED. EXCHANGED OR REPLACED.

Replacements
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is unusual we want to hear from you. Notify a Customer Care Specialist via email  (glambarmanager@gmail.com) within 7 calendar days from the date you received your package. Note that using non -recommended products , perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the opportunity for a replacement, if it applies.   If Glamdoll Luxe Hair  verifies and agrees that the product is defective in any way, Glamdoll Luxe Hair  will then exchange or replace the item.
 If Glamdoll Luxe Hair does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an replacement  of product. NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS),  CAN NOT BE RETURNED. EXCHANGED OR REPLACED.

Limitation of Liability
Glamdoll Luxe Hair, does not accept liability beyond the remedies set forth herein, including any liability for products not being available after purchase. Glamdoll Luxe Hair  will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Glamdoll Luxe Hair (Glambar Apparel) is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Glamdoll Luxe Hair  LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.